Reduce Conflict in Change Initiative

The Problem: Reduce Conflict Due to new software, conflict within several departments increased. Executives wanted employees to take more responsibility in how to effectively process customer information using new software in the Meter Reading Department. During the...

Call Center Implements Coaching Clinic

Call centers are notorious for strained relationships between Customer Service Representatives (CSR’s) and managers. Peco, a major utility company based in Pennsylvania wanted to improve customer service and decrease the tension between the CSR’s and first line...

Coaching Program Receives National Recognition

“The Training Top 100 is a ranking of organizations that excel at human capital development, as determined each year by Training magazine.” Every year Training magazine evaluates the training departments of major organizations such as Pfizer, and IBM and...